Right of withdrawal

If you are a consumer in the sense of the Consumer Rights Directive, you will benefit from a right of withdrawal, as follows. You will have the right to withdraw from your purchase, without giving any reason, within fourteen days following the day you, or a third party appointed by you (other than the carrier), have physically taken possession of the Product. If your purchase involves more than one Product ordered in a single order and if these Products are shipped separately, the fourteen day term starts on the day you, or a third party appointed by you (other than the carrier), have physically taken possession of the last Product. The right of withdrawal does not apply to Products that have been personalized at your request or to Products with a limited shelf life. To exercise your right of withdrawal, you must notify the Seller's after-sales service department by email of your decision to withdraw from the purchase by means of an unequivocal written statement, within the fourteen day term as defined above. You can – but are not obliged to – use the sample form to make such notification.

If you exercise your right to withdraw from the purchase, the Seller will reimburse all payments received from you, including shipping costs. It being understood that shipping costs are refunded only if you withdraw your order in full, i.e. without keeping one or more of the Products that are part of the package ordered. If you have chosen a shipping method other than the least expensive method of standard shipping offered, the additional costs arising from your choice will not be reimbursed. The reimbursement will be made shortly upon receipt of the returned Product(s), using the same method of payment as the method the Buyer used for the original transaction. You must return or give back the Product(s) to the Seller's after-sales service department using the address mentioned above, without undue delay and, in any case, within fourteen days following the notification of your decision to withdraw. The Products must be returned intact, complete and in their original packaging. In order to be able to process your return shipments as efficiently as possible, you are asked to include with the returned Products a printed copy of the return form downloaded from the webshop. You may only handle the Product to the extent necessary to establish the nature, characteristics and correct functioning of this Product. If you handle the Product in any different way and the Product's value is reduced as a result, you will be held liable.

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